Privacy & Terms

Last updated on: 10.05.2023

The purpose of this privacy policy is to provide the user (“User”) with information about the personal data processing purpose, scope, processing time and personal rights upon using the Chili website.

We care about the protection of your privacy and personal data and therefore process your personal data in accordance with the applicable law — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“Regulation”), as well as other legal enactments regulating privacy and data processing issues.

Chili reserves the right to revise and change this policy at any time, in particular due to changes in the services or applicable laws and regulations, and you shall be responsible for reviewing this policy on a regular basis.

Controller and its contact information

The controller of personal data is SIA “Chili” (reg. No. 40103993933), legal address: Cesu iela 31, bld.-2, Riga, LV-1012 (“we”, “us”).

Personal data categories

- identification data — name, surname;
- contact information — e-mail address;

Purpose of personal data processing

Your data shall be processed for the following purposes:
- Providing customer support;
- Preparation of anonymous statistics on the use of the Chili website;
- Personalisation of marketing content;

Log Files

Chili Labs follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Security of personal data

When processing personal data, we use advanced technological solutions and cooperate with secure service providers, assessing privacy risks and using the organizational and financial resources available to us. We assume responsibility for the data entrusted to us and do not collect or process data that are not necessary for the provision of our services.
Our employees and business partners use the data only for the purposes stated above.
Personal data will be stored in secure cloud computing and server solutions which provide data processing in the EU and EEA territories. When changing providers of such services, we always guarantee to cooperate only with reliable partners which ensure compliance with the requirements of the Regulation. However, we draw your attention to the fact that no electronic storage method is absolutely secure, reliable and flawless, and we cannot guarantee its absolute security.

Legal grounds for personal data processing

We process the personal data of Chili website users only on the basis of the following legal grounds for data processing:
- your consent to the processing of your personal data for one or more specific purposes;
- data processing is necessary for entering into an agreement with you or for fulfillment thereof, or for taking measures at your request before entering into an agreement;
- data processing is necessary for fulfilling our legal obligations;
- data processing is necessary for protecting your or others’ vital interests;
- data processing is necessary for the performance of a task carried out for public interests;
- data processing is necessary for our or a third party’s legitimate interests.

Personal data retention period

We store personal data as long as:
- the data are necessary for the purpose for which they were collected;
- the data subject and we can implement our legitimate interests in accordance with the procedures specified in the laws and regulations (to submit objections or bring an action in court);
- there is a legal obligation to store personal data;
- the data subject's consent to the relevant processing of personal data is valid, unless there is another legal basis for data processing.

Transfer of data to third parties

To ensure the operation of the Chili website, we use the following third-party services that may process your personal data (“Processors”):

- Name and link to the privacy policy: Google Analytics;
- Purpose: Analytical and Marketing services;
- Personal data processed: According to Google’s Privacy Policy;
- Is data transferred to third countries? Yes (sufficient level of protection is ensured);

- Name and link to the privacy policy: Pipedrive Chatbot;
- Purpose: Bot protection;
- Personal data processed: According to Pipedrive’s Privacy Policy;
- Is data transferred to third countries? Yes (sufficient level of protection is ensured);

We do not disclose your personal data to other third parties, except:
- in accordance with your explicit and unambiguous consent;
- to the persons provided for in the regulatory enactments in accordance with the procedures and to the extent specified therein;
- in cases specified in the regulatory enactments for the protection of legitimate interests.

Links to other sites

The Chili website may contain links to other websites or apps whose data processing rules regarding users' personal data are not managed by Chili. Therefore, we strongly encourage you to read the confidentiality policy of these websites. We do not control or assume any responsibility for the content and privacy policies of third party websites or services.

Children's privacy

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Chili Labs does not knowingly collect any Personal Identifiable Information from children under the age of 13.
If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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