Product Design Meetup #3 | Customer Feedback

Chili Labs continues a series of educational meetups. This time we will talk about the critical part of product development — user feedback.

About this Event

Date — February 7, 2020 6:00 PM – 9:00 PM EET
Venue — People Work

Doors are open from 18:00 and the first speaker will start at 18:30.
The Meetup will be held in English. Entry is free of charge (seats are limited).
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Speakers and their topics:

Mike Oliinyk | Product Lead @ Wolt
Mike Oliinyk

Customer Feedback in Product Development

Arguably the most crucial part of any successful product — user feedback, has many sides and nuances.

Mike will dig deeper into how customer feedback leads Product Development in Wolt, and why customers with "skin in the game" provide the feedback that you cannot ignore.

About Mike:

Mike Oliinyk is a Product Lead at Wolt, a Helsinki based food delivery company currently operating in 19 markets with 3M+ registered users. Mike leads the Courier and Restaurant related products, where average daily usage goes into hours and awesome Product design is crucial.

Before joining Wolt, Mike has led teams in 2 other unicorns — TransferWise and Uber, shaping his product experience from very different sides.

Irina Ganevicha | UX Research Lead @ Prezi [Infogram]
Irina Ganevicha

My 5 key learnings as UX researcher

Irina will share her learnings during her researcher career in Infogram. As most of the UX designers and researchers in Riga, she went from graphic design to web and then product design, and learned by herself about UX research and how to apply it to digital products. Establishing UX research as a process in a product is not an easy thing, and requires engagement from the team, trust in design proposals, and additional recourses. In Irina's talk, you will learn what are the crucial elements while doing UX research, what mistakes you should avoid, and how to be successful in your UX insights communication.

About Irina:

Irina is working in a visual communication company — Prezi, and she is the lead UX researcher of Infogram product — web-based solution for data visualization. Working together in Riga (Latvia), Budapest (Hungary), and San Francisco, California, Infogram now supports over 4M users.

Irina is focusing on new ideas, insights, and directions to improve the product. Her goal is to raise user advocacy in the company, keep the balance among business and user objectives through departments, explore how the product used in the wild, and engage the whole team with user needs and research findings. Art-director, mentor, active member of Riga TechGirls community, a multidisciplinary designer in the past since 2009, worked on web solution design for the companies like Lattelecom, Garnier, Just 5, Rimi and many others.

We want to give warm thanks to People Work for hosting this Meet Up & Kalve Coffee for providing delicious coffee during coffee-break ☕

And thanks to Riga This Week for the informational support ✨

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