We had to re-do the entire app, as it was outdated and looked old-fashioned. People were having issues with filling the "accident statement" and only 2% of registered users were using this feature
on a mobile app.
Motor Insurers' Bureau of Latvia mobile app
We had to re-do the entire app, as it was outdated and looked old-fashioned. People were having issues with filling the "accident statement" and only 2% of registered users were using this feature
on a mobile app.
Motor Insurers' Bureau of Latvia mobile app
ABOUT PROJECT
We made a huge commitment to the project, UX designers and technology within Chili Labs to deliver the app that would be used in very stressful times by anyone who can drive a car.
We took it as a challenge that we should overcome and even more try out newest technologies like flutter and Firebase realtime databases.
Rework existing app screens, fields and remove unnecessary information from the flow
UX Flow improvement
Our contributions
Design
Needed to create a fresh look, according to the latest guidelines and to attract a younger audience to the mobile app usage.
Flutter development
We needed to rework iOS and Android apps at the same time, so we chose Flutter as a technology to do it in a more efficient way.
For these kinds of projects, socketed types of connection, so users have the latest changes at all times. Unfortunately, it was not possible to change, and we had to build something on top of existing infrastructure and configuration.
There were no analogues of the application, with the same functionality. We had to create modern app design, according to the requirements from European union to car accidents reporting.
Old architecture and API
Lack of staging environment
Unique solution
Working within an industry that is not automated and digitized can be challenging, we had to think of a very vast range of people who will use it. Modern teenagers who got their first car, middle aged people who are far from IT and elder people who are not very comfortable even with the mobile phone itself.
Accident form is filled by two persons at the same time, so it is essential that both of them have clear instructions and flow on how to complete things, in what order. Therefore we had over 50 cases and scenarios on what could happen in what event tree.
Should work for everyone
Simultaneous work on two devices
What problems
needed to be solved
It is a relatively new framework with many known issues (5000+ issues on GitHub), so had to write a lot of workarounds and hacks to make something work on flutter as expected.
Flutter
Everything should be tested within the production environment and carefully adjusted. LTAB as an old system had no staging environment at that time, we've got something similar to staging by the end of a project.
As a result we have managed to completely rework an app, made it more user-friendly and ease the life of users in most stressful situations, such as a car accident. App is already in stores and more than 20 thousand users have it installed. It is more visually appealing for younger users and app scalable architecture will allow to extend functionality even more.
The Results
My Car
Is supportive information for car owners, as we wanted to make the app useful not only to register an accident statement. It helps drivers with reminding of their insurance term finishing, list of accidents, bonus points for driving without accidents and auto garage, with all auto and registration details.
Registration of the incident
The most important part of the application. We used a GPS tracker to open Google street maps, then had to make some manipulations, make ­ a screenshot, zoom it in, center, in order to work with real streets.
Registration
of the incident
The most important part of the application. We used a GPS tracker to open Google street maps, then had to make some manipulations, make ­ a screenshot, zoom it in, center, in order to work with real streets.
Loading photo & video
Most people nowadays reflex if something happened - take a phone, make photos, video to make an evidence. Car crashes are not an exception. So we decided to include it into the app process and make insurance assessors' life easier. Photo/Video recording from the app, it is the first step on car assessment, as most people would do it anyways!
Role selection
As you need two persons to fill in the form, it is necessary to clearly define who is driver of car A and who is driver of car B, so they do not fill in data in the wrong way and avoid errors.
Witness
It is important for insurance companies to be able to gather as much information as possible if there is a need. Witness contact information gathering is a seamless part of accident form., however if there is no one to be witness, you can simply skip this step
Initial impact
Having precise GPS location, view from the map and one more important step - Initial impact. The insurance specialists don't even have to travel anywhere. Google Maps, check for road signs, see car placements from the photos and damages on the car on this form, and you have detailed information on what happened.
Accident reconstruction on the map
Users place their cars on the zoomed map from the accident place, rotate it, add direction of movement and do the same with the second car. If needed, the map can be removed and a regular drawing tool will be available for users.
Edit & Success
When both of the car drivers complete an agreed statement, the review page is opening, where they can confirm and edit details. Once it's done, we will display all information on PDF (single format for all EU countries), on confirmation it will be sent to LTAB for accident registration. The printed statement can be downloaded
and received by email.
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